If you return your products to us and request an exchange for an alternative product (for example a different size) we will ship you the alternative product as quickly as possible. If there is a price difference between the returned product and the alternative, we will contact you to arrange the additional payment or refund. If we cannot ship the alternative within 10 working days we will contact you as soon as possible. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, stickers, hangtags, etc. shall be returned with the product without having been tampered with. You can return the products through any postal service within 7 days.
In the event of the item being returned to the sender under the circumstance of wrong address or failed delivery due to not being home or failure to provide a correct information, we reserve the right to not refund the shipping fees paid by the customer. Re-delivery of the parcel will be done only if the new shipping fees are paid again by the customer.
